Head of Enterprise Operations

Company : IOP Publishing
Location : Bristol / Remote
Closing Date : 15th June 2023
Website : https://www.ioppublishingcareers.org/vacancy/head-of-enterprise-operations-526743.html

It’s an exciting time to join IOP Publishing. We’re creating a new future - one that makes universal access to scientific research a reality. To achieve this, we’ve embarked upon an ambitious new strategy which we’re calling ‘Open Horizons’. Underpinned by a substantial investment from our parent company, the Institute of Physics, it leverages our strengths as a community-focused, society-owned publisher and an organisation that authentically leads with purpose.

The Head of Enterprise Operations is instrumental in ensuring we succeed, supporting our transition to a new business model as they lead the operations function through this period of change.

The opportunity:

You will be responsible for business functions within the enterprise operations space, including subscription management, licensing and sales support, customer service, transformative agreement (TA) management and online payment systems for article (APC) income. You will also lead products across a complex set of SalesForce applications and other software that supports e-commerce transactions and billing. of six, in a wider team of 21 globally. The team comprises 21 colleagues globally with six direct reports.

Key job accountabilities include:

· Leadership of the Enterprise Operations team delivering operational services which satisfy and delight our internal and external customers.
· Evolve and expand services to the business and enable new and evolving business models to grow in line with business strategy
· Partner with the CFO, CSO, and other Senior Management (Sales, Finance, Legal) to develop an operations function that enables and controls the business.
· Product Management across the suite of enterprise operations technology taking account of the end-to-end service delivery
· Promote operational excellence including a continuous improvement culture across the Enterprise Operations Function

About you:

To be successful in this role, you will need to demonstrate the following:

· A graduate ideally with a post-graduate management qualification (eg MBA)
· Qualifications in continuous improvement (eg Lean Six Sigma) preferable
· Leadership of customer-facing/customer service teams in similar complex business
· Strong experience in leading change and change management methodologies
· Strong and practical experience with agile development methodologies
· Experience in operating model design and development for end2end lead to cash process
· Experience in supplier relationship management
· Experience with SalesForce (SalesCloud, RevenueCloud, ServiceCloud) and other sales systems
· Experience working across a global business with different country operations
· Experience in developing, implementing and managing control environments

We aim to review applications soon after they are received and will arrange interviews when there’s someone we’re keen to meet, therefore we may conduct interviews prior to the closing date and reserve the right to close the advert early.

Why work with us at IOP Publishing:

Purpose: we are one of the world’s leading society publishers. Combining the values of a scholarly society with the expertise and efficiency of a global publisher, we work in the interests of science and scientists to maximise the impact of the research we publish.
Culture: We offer a truly international culture with offices in Europe, Asia and the US and our reach is global. Our culture is the perfect blend of dedicated and intelligent professionalism, informal, friendly collaboration and authenticity with a social conscience.
Financial benefits: A competitive salary, an excellent pension scheme (up to 12% company contribution), a discretionary annual bonus scheme, £200 stipend payment on completion of the probation period, and a range of other useful and cost-saving benefits available through our benefits platform;
Health and Wellbeing: 33+ days holiday (including bank holidays), a 35-hour working week, life assurance, cycle-to-work scheme, dental insurance, health care cash plan, and a great positive working environment in our brand new office in central Bristol - modern airy and designed with all of our colleagues in mind – for work and social time;
Flexibility: a flexible hybrid working environment to suit everyone’s needs. This role will require the successful applicant to have a presence at our Bristol office which we estimate to be on average 25% of the time, which is fully flexible but generally attendance will be subject to business needs.
And last but not least, did we mention that we are unique: IOP Publishing is central to the Institute of Physics, a not-for-profit society and we gift-aid all our profits to support science through the activities of the Institute.

To apply, please submit your CV through our careers site.

IOP Publishing is an equal-opportunity employer. Our goal is to ensure that diversity, equity and inclusion (DE&I) are built into our identity in a way that is natural and sustainable, visible through the work we produce, our company branding, our professional networks and the communities we serve and support, which includes our employees, talent communities and candidates. We particularly welcome applicants from under-represented backgrounds.